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CASE STUDY

KYC VerifiedResolved

From Complaint to Refund - A Real CFA Resolution


Neha Sharma, Delhi
14 Aug 2025

"₹7,499 charged - headphones never delivered"

Ignored emails. Missed delivery. Zero updates. With CFA, this dispute moved from frustration to a fair refund in just 14 days - while keeping the complainant's identity safe.

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1
1st Jul - 8:34 am

Filed with Evidence

Priya Mehta submits invoice, bank charge, and chat screenshots to CFA. View more

2
2nd Jul - 11:10 am

CFA Review & Redaction

Moderators validate documents and prepare a legal-style notice. View more

3
4th Jul - 9:20 am

Notice Sent to Business

Official communication via verified channels, 3-5 business-day window. View more

4
14th Jul - 4:05 pm

Resolved - Refund Issued

₹7,499 credited to Priya Mehta; case closed Resolved - Success. View more

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1Formal Format with Legal Language
2Third-Party Follow-Up = Higher Reply Chance
3Your Identity is Protected
4Track Every Step in Dashboard
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